Warranty Period

From the date of purchase, the warranty period for the machine is one year. Lifelong free online support for all models. Accessories, gifts, and vulnerable parts are not included in the range of the warranty.


What is covered

If there have any defects or quality problem with the machine you got from us, we will process the warranty after you provide any relating information, including but not limited to:

1. The order number of your purchase and the date you received it.

2. The detailed problems of your machine.

3. Please kindly provide some photos and videos about the problem.


What is not covered

Trohoo does not guarantee the service as a result of:

1. The warranty period of the machine you bought has expired.

2. The product you got didn’t purchase from us.

3. The machine damage caused by artificially misuse or abuse.  

4. Normal wear of accessories or vulnerable parts for use as a nozzle module.

5. Malfunction is caused by personal retrofitting to the machine.

6. The machine damage caused by force majeure (such as fire, earthquake, thunder, flood, etc).

7. If there is any doubt, please contact TronHoo Service for clarification.


How to get service

You could contact us via email: support@tronhoo3d.com or by calling: 0755-27908975-846 Monday through Sunday (AM 9: 00—PM 6: 00,Beijing Time Zone) for any assistance with the product.